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Shipping Policy

About Shipping

We aim to ensure that the items are delivered to our customers as quickly as possible.

  • Delivery time and transportation time are for referencing only.
  • The following days are all business days.
  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at check out based on your shipping address.
  • The processing time of materials will be extended during the promotion period.
  • Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (service@atezr.com) to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.
  • If it is Black Friday, Cyber Monday and other big promotional festivals, there will be too many orders waiting in line to arrange delivery, so the preparation and processing time of the order may be extended.
  • Delivery time may vary, especially during the peak periods. Please be more patient.  

Orders from the US and EU will be shipped from the local warehouse and delivered by FedEx, DHL, UPS, and USPS, etc. If the product inventory is insufficient in the local warehouse, the entire order will be shipped from the China warehouse. Orders from other areas will be shipped from the China warehouse and delivered by FedEx, DHL, UPS, USPS, and SF Express, etc.

About import tax

Any goods sent from our US warehouse or European warehouse are duty-free, and customers do not need to deal with import duties.

  • All orders from the EU will be shipped from our EU warehouse.
  • All US orders will be shipped from our US warehouse.

Any goods sent from a Chinese warehouse to your country may incur customs duties, according to the customs policy of your country.

Shipping Methods & Shipping Time

After shipping, you will receive a shipping email with the tracking number.

a. Total delivery time = Processing time + Shipping time

Processing time = the time between the time you place your order and the time of shipment (estimate 2-15 days )
Shipping time = the time between shipping and delivery of your order to you (for a specific time range, please check the sheet below )

b. Processing Time

In this part, we ask you for about 48 hours for quality control and to arrange suitable shipping. After the package is shipped, we will send you an e-mail with the shipping information.

c. Shipping Methods

We usually use DHL UPS and FedEx USPS as couriers. The shipping methods vary depending on the shipping method/warehouse. Please see the following table for details:

For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:

Atezr P20 PLUS / Atezr P10 ComboAtezr P10 / Atezr P5

Country or Region Shipping Method Ships From Shipping Time Freight ($)
United States FedEx/USPS United States 3-7
Free

EU Countries:

Czech Republic, France, Germany, Italy, Netherlands, Poland, Spain, Sweden

DHL/UPS Europe 3-8 Free

 

Atezr KR / Atezr KA / Atezr F3 / Atezr F4/Atezr Materials

Country or Region Shipping Method Ships From Shipping Time Freight ($)
United States FedEx/USPS United States 3-7 Free

EU Countries:

Czech Republic, France, Germany, Italy, Netherlands, Poland, Spain, Sweden

DHL/UPS Europe 3-8 Free

 

If you need to ship to countries or regions not listed above, please contact customer service service@atezr.com for specific shipping plans.

The shipping time is an estimated time. Invalid addresses, customs clearance procedures, COVID-19, bad weather, or other reasons will lead to a longer delivery time than expected.

 

Note:

1. Working days: Working days refer to Monday - Friday (except on holidays and weekends).

2. The time we write is the estimated general delivery time.

The exact delivery time depends on where you are and where your package comes from. If you need more information, please get in touch with our customer service. We will answer your question as soon as we have seen your e-mail.

If you have any further questions, please contact: service@atezr.com